Frequently Asked Questions

Can I obtain a local Japanese phone number?

Yes. Our service provides you with a local SoftBank phone number, typically starting with 070, 080, or 090.

Can I return my Rental Phone to a different airport than the one I picked it up at?

Yes, you have the option to return the item(s) to any of our other airport stores.
Additionally, you are not limited to the pick-up method; alternative return methods are also available for your convenience.
Please visit Pick Up & Return Method for more details.

What happens to the data, including incoming/outgoing call history, on the rental phone after I return it?

We ensure the complete erasure (initialization) of all data on the returned rental phone to safeguard your information.

  • SoftBank Phone Number

    SoftBank phone number guaranteed with high call quality.

  • Free incoming Call and SMS

    Free for incoming domestic and international calls and SMS.

  • Ultra High Speed

    Reliable SoftBank network covering 99% of Japan's populated areas.

  • 365-Day Customer Support

    Our bilingual (Japanese / English) staff at airport stores and customer support team are ready to assist you with care and professionalism.

Call Rates

*Communication charges used overseas are not subject to taxation (Japan is subject to taxation and tax is included).

Local Call Outgoing ¥110/min
- Regular call rates apply to all toll-free numbres.
Incoming Free
International Call Outgoing Rates differ according to country. Click here for details.
Incoming Free
Local SMS Outgoing ¥15/message
Incoming Free
International SMS Outgoing ¥150/message
Incoming Free
Local MMS Not Available
International MMS Not Available
Data Communication Not Available

Peace of mind for only ¥220 a day!

Things can happen even on your best days. Minimize your expenses in the case of lost or damaged rental equipment.
With our Rental Protection Insurance you can seriously save on replacement costs:
50% for rental devices and 100% for rental accessories.

*Tax included

Equipment No Insurance What You Pay
Standard Plan
¥220/day
Device ¥44,000 ¥22,000
Charger ¥2,200 ¥0
Rental Bag ¥3,300 ¥0
SIM Card ¥5,500 ¥5,500
Battery ¥6,600 ¥0

Rental Protection Insurance

Rest easy knowing that you will be protected from 50% or more of your
financial responsibility in the event that you lose or damage your rental equipment.

See How Much you can Save

  • Step 1

    Book Online

    Book your device online in just 3 minutes. You can book until the day before your desired pickup date.

    Book Here 
  • Step 2

    Pick Up

    Pick up your device at our airport store. Home delivery is also available for those with a Japanese address.

  • Step 3

    Start Using

    Our bilingual (Japanese/English) customer support team is ready to assist you anytime during your rental.

  • Step 4

    Return

    Return at any airport store using our 24/7 drop boxes. You can also return your items by mail or at our office.

  • Step 5

    Payment

    Your credit card will be charged after you return the device.

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Book your AnyFone Smartphone now!

Pick Up & Return

Airport Counter
Courier Delivery
Tokyo Office

Pick Up & Return at Airport Store

4 Locations in 3 Major Airports in Japan available for Pick Up & Return!

Category Rental Prepaid SIM
Pre-booking Walk In Return WiFi Station Purchase
Narita Airport Terminal 1 - 1F Stores
(24 Hours)

(24 Hours)

(24 Hours)
Terminal 2 - 1F Stores
(24 Hours)

(24 Hours)

(24 Hours)
Haneda Airport Terminal 3 - 2F Stores
(24 Hours)

(24 Hours)

(24 Hours)
Chubu Centrair Airport Terminal 1 - 2F Stores
(24 Hours)

(24 Hours)

(24 Hours)

Pick Up & Return by Courier Delivery

Pick Up

Rental item(s) other than WiFi routers will be sent to your residential address in Japan.

Number of Items Fee
1 1,000 yen
2 1,500 yen
3 1,890 yen
4 or more 500 yen × Number of Rental Items
  • Charges will be incurred from the date of pickup to the date of posting.

Return

Please put the rental pouch in an envelope and send it to the address below.

  • Please note that customers are responsible for all shipping charges of items.
    In the case of returning items with cash on delivery, extra handling fee will be charged.
Return Address
GSM Rentafone Pty Ltd. Japan Branch
3rd floor, Grove Building, 2-17-46 Akasaka,
Minato-ku,Tokyo 107-0052, Japan

Pick Up & Return at Tokyo Office

Location

Address
GSM Rentafone Pty Ltd. Japan Branch
3rd floor, Grove Building, 2-17-46 Akasaka, Minato-ku,Tokyo 107-0052, Japan
Business Hour
10:00-13:00, 14:00-17:00
(Monday to Sunday)
Access
・5 minutes from Tameike Sanno station
・5 minutes from Akasaka station
・8 minutes from Roppongi Ichome station

Any Questions?

Committed to ensuring that you take advantage of every chance.
Please do not hesitate to contact our customer support at any time if you need further assistance.

Call Customer Support

050-5527-0564

10:00-13:00, 14:00-17:00 (Mon to Sun)